Privacy notice
This notice explains how information entered on the EDU Excellence website is handled when an enquiry is transferred to WhatsApp.
1. Information you provide
The website enquiry forms may collect your name, email address, phone number, academic level, subject, requested service, deadline, word count, referencing style and task details.
2. How the WhatsApp transfer works
When you submit a form, the information is formatted into a WhatsApp message and opened on your device. You can review the message before pressing send. The website does not send the message without your action.
3. How the information is used
The information is used to assess your enquiry, clarify requirements, provide a quote, manage an agreed order and communicate about delivery or revisions.
4. WhatsApp and third-party processing
Once you send the prepared message, the information is processed through WhatsApp and may be handled by WhatsApp or Meta under their own privacy terms. Avoid sending university passwords, payment-card details or information that is not required for the enquiry.
5. Storage and retention
The website form does not create a permanent website database by default. Messages sent through WhatsApp may remain in the relevant business chat and device backups for as long as needed to manage the enquiry, provide the service and maintain necessary business records.
6. Contact
Privacy questions can be raised through WhatsApp on +44 7460 022516.